As you are all well aware, currently the market conditions present numerous challenges. Space, equipment shortages at origin, wharf delays, vessel omissions and general demand at the busiest time of year.
The Team @ Transways is committed to continue to service you, to the high standards we pride ourselves on. To achieve this, we ask though, that you assist during these times by;
As always, we ask for these documents 5 x working days in advance of the ETA.
There is still significant disruptions to services calling Australia, caused by past Industrial action. Along with an average 2 – 3 x week roll over pools @ Transhipment hubs. So all cargo on transhipment services is expected to be delayed. Please consider this with your ordering and understand that it’s an industry wide situation, it’s not isolated.
FYI, majority of phone calls to shipping lines are going un-answered. Some not returning emails. As everyone is screaming for information and assistance, but they are not able to keep up with the high volume of phone calls and emails currently.
As always, we will endeavour to meet your requests, but it’s to be expected that some may not be able to be achievable, so we ask for as much flexibility as possible.
On behalf of the operational team at Transways, we thank you for your understanding on these matters and we assure you, we are here to get you your cargo ASAP.
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